KCP&L

KCP&L collects personally identifiable information from the users on our Web site. KCP&L and its parent holding company, Great Plains Energy, are the sole owners of the information collected on kcpl.com, AccountLink, and KCPLenergyplan.com.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We sometimes link this automatically-collected data to personally identifiable information in order to troubleshoot problems and to provide customer support assistance to users of our Web site.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We link the information we store in cookies to personally identifiable information. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We set a persistent cookie to give you the option to store your user ID, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, may be limited.

E-mail Newsletter Preferences

Marketing and promotional e-mail messages from KCP&L also contain an opt-out link which you can use to indicate your preference to stop receiving such messages. You may also contact us at ALinfo@kcpl.com to update your contact preferences.

Uses of Information

Information collected through our Web site is used to provide electronic alternatives to traditional contact methods such as telephone and mail. We use your personal information to establish your identity so you can receive information and make transactions through the Web site and via email.

We do not share your information with third party companies or organizations other than those who are working as service providers on behalf of KCP&L or Great Plains Energy. These third parties are only permitted to use personally identifiable information for the business purposes specified by KCP&L or Great Plains Energy such as surveying, research, program promotion, and enrollment.

Customer Service

We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, according to your preference.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)
We share aggregated demographic information about our user base with some third party service providers. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.

Personally Identifiable Information
We never sell your personally identifiable information.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by KCP&L. Please be aware that we, KCP&L, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Viruses

We use appropriate anti-virus software and take precautions to ensure that this Web site does not contain or carry viruses. However, due to the rapidly developing nature of viruses and the Internet we strongly recommend that you employ similar anti-virus software when accessing our Web site. We make no warranty that the Web site or email correspondence is completely free from such viruses.

Controlling Spam and Unsolicited Emails

We are concerned about controlling unsolicited commercial email, or “spam.” We will not sell, lease or rent our email subscriber lists to third parties. While we continue to actively review and implement new technology and filtering features, there is currently no technology available that will completely prevent the sending and receiving of unsolicited email. We encourage you to be cautious about sharing your email address while online and recommend employing tools such as spam filters.

Children’s Privacy

This Web site contains energy-related information that may be of educational interest to children. We do not intend to gather personal information online from or about children. We encourage all children and young teens to seek consent from their parents before providing any information about themselves or their households to anyone on the Internet.

Security

The security of your personal information is important to us. We take prudent steps to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot absolutely guarantee its security.

Changes to this Privacy Statement

The effective date of this policy is September 1, 2007. If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, and encourage you to review it periodically. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our home page.

Changes to your Personally Identifiable Information

If your personal information changes, or if you no longer desire our service, you may correct, update, or deactivate it by emailing our Customer Support at ALinfo@kcpl.com or by contacting us by telephone at 816-471-5275 or 816-471-5275.

Contact Us

If you have any questions or comments regarding our privacy policy, please contact us at: comments@kcpl.com. The address of our corporate headquarters is: